Shipping policy

Last updated: September 26, 2026

 

Processing Time

All orders are processed Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will be processed on the next business day.

Our products are fulfilled by our print-on-demand partners and made to order. Please allow 2–6 business days for production before shipment. Production time does not include shipping time.

Print-on-Demand Products

  • Design placement and size may vary slightly from mockup images. This is a normal characteristic of the print-on-demand process.
  • Colors may appear slightly different depending on fabric type, color, and monitor settings.
  • Due to the made-to-order nature of these products, we do not accept returns or exchanges for sizing issues or minor print variations within normal production tolerances. Please review our full Return & Refund Policy before purchasing.

Shipping Methods and Timeframes

After production (2-6 business days), please allow time for shipping within the United States. Most orders arrive about 2–3 weeks from the order date. Please allow up to 4 weeks total for production and delivery, as production and carrier times can vary. All timeframes are estimates and are not guaranteed.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Costs

Standard shipping is currently free on U.S. orders.

International Shipping

We currently ship within the United States only. International shipping may be available in the future.

Delays

We are not responsible for delays caused by shipping carriers, production issues with our fulfillment partners, weather events, or other circumstances beyond our control.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package was lost or stolen, please contact the shipping carrier directly to file a claim. We recommend shipping to a secure location or using carrier services that require a signature upon delivery.

Incorrect Address

Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses. If you need to update your shipping address, please contact us immediately at support@thefamilytail.com.

Order Issues

If your order arrives damaged, defective, or incorrect, please contact us at support@thefamilytail.com within 7 days of delivery with photos of the issue. We will work with you to resolve the problem.

Questions

If you have any questions about shipping, please contact us at support@thefamilytail.com.