Contact Us
Get in Touch
Have a question, need help with your order, or just want to share a photo of your four-legged family member? We'd love to hear from you!
At The Family Tail, we're a small, family-owned business, and we personally read and respond to every message. Whether you need assistance with an order, have a product question, or want to share feedback, we're here to help.
Contact Information
Email: support@thefamilytail.com
We typically respond within 24-48 hours during business days. If you're reaching out about an order, please include your order number to help us assist you faster.
What We Can Help With
- Order status and tracking
- Product questions and recommendations
- Defective or damaged item concerns
- General inquiries
- Sharing photos of your pets (we love these!)
Thank you for choosing The Family Tail. We look forward to connecting with you! 🐾