Refund policy

Last updated: July 27, 2026

 

RETURN AND REFUND POLICY

Thank you for shopping at The Family Tail. Because all of our products are made to order specifically for you, we have a limited return policy to ensure quality and fairness.

Our Policy

All products are made to order and are considered final sale. We do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse.

Defective, Damaged, or Incorrect Items

We stand behind the quality of our products. If you receive an item that is defective, damaged during shipping, or incorrect (wrong item sent), we will gladly provide a replacement or full refund.

To be eligible for a replacement or refund due to defect, damage, or error:

  • You must contact us within 7 days of receiving your order at support@thefamilytail.com
  • Provide photos clearly showing the defect, damage, or incorrect item
  • Include your order number in your message

If your claim is approved, we will provide a replacement at no additional cost or issue a full refund to your original payment method. In most cases, you will not need to return the item.

How to Report an Issue

Please inspect your order upon delivery. If there's a problem, contact us immediately at support@thefamilytail.com with:

  • Your order number
  • Photos of the issue
  • Description of the problem

We typically respond within 24-48 business hours during business days.

Important Notes

  • We cannot accept returns without prior authorization
  • Made to order products cannot be returned unless defective, damaged, or incorrect
  • Please review size charts carefully before ordering, as we cannot accept returns for sizing issues

Refunds

If your claim is approved, a refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Questions?

Contact us at support@thefamilytail.com with any questions about returns or refunds.