Refund policy

Last updated: September 26, 2026

 

Thank you for shopping at The Family Tail. Because all of our products are made to order specifically for you, we have a limited return policy.

Our Policy

We do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. Please review the size chart before ordering, as we can’t accept returns or exchanges for an incorrectly selected size.  Defective, damaged, or incorrect items are handled as described below.

Defective, Damaged, or Incorrect Items

We stand behind the quality of our products. If your item is defective, damaged in transit, or incorrect, we’ll review the issue. If your claim is approved, we’ll provide a replacement at no additional cost or a full refund to your original payment method. In most cases, you won’t need to return the item.

How to Report an Issue

For the quickest resolution, please email support@thefamilytail.com within 7 days of delivery. Please include:

• Your order number
• Clear photos showing the issue
• A brief description of the problem

Please contact us before returning any item. We typically respond within 1–2 business days.

Refunds

Approved refunds are submitted to your original payment method within 10 business days. Your bank or card company may need additional time to post the refund.

Questions?

Contact us at support@thefamilytail.com with any questions about returns or refunds.